Track Your Order

Wondering where your NYRA ritual is? Use your email and order number to check your shipping status.

Track My Order

Common Order Questions

Frequently Asked Order Questions

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Can I cancel or change my order?

Once an order is placed, it cannot be changed or canceled. Please double-check your information before confirming your purchase.

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What if I entered the wrong address?

If your order hasn’t shipped yet, email us immediately at help@nyraskincare.store and we’ll do our best to help. Once shipped, we cannot guarantee changes.


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I didn’t receive an order confirmation, what should I do?

Check your spam folder first. If it’s not there, reach out to us with your full name and email address so we can confirm your order status.

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How long does shipping take?

We typically ship orders within 2–5 business days. Delivery can takes 5–7 business days after dispatch.

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What if my order arrived damaged or incorrect?

We’re so sorry. Please email us within 7 days of receiving your package with photos and your order number so we can make it right.

Returns & Refunds

We accept returns on unused, unopened products within 14 days of delivery. Exchanges are not available at this time.

Learn More About Our Return PolicyRequest a refund or return

Still Need Help?

If you can’t find what you’re looking for, we’re happy to help

Please allow 1–2 business days for a reply.